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📘 Help Doc: After Class – Sales Choreography

To outline the exact actions gym staff should take immediately after class ends—before presenting any pricing options—to create a seamless, high-converting sales experience built on connection, confidence, and control.

🔑 Key Objectives:

  • Transition smoothly from class experience to sales conversation

  • Avoid common post-class mistakes that kill momentum

  • Use rapport, environment, and subtle scripts to set up the pitch

  • Reinforce consistency and documentation for scalability


✅ What You Need Before Class Ends:

  • A clean, designated sitting area for post-class convos

  • Before/after photos, testimonials, or reviews visible in that space

  • A pre-filled prospect profile (from the pre-class questionnaire)


🧭 Step-by-Step Actions:

1. Compliment, Don't Question

  • 💬 Say something specific like:
    "That was awesome form on the last round—you crushed it!"

  • Do NOT ask: “How do you feel?” (They’ll likely say something negative.)

2. Let Them Decompress

  • 🧘 Point to the sitting area and say something like:
    "Grab some water, take a second, and I’ll meet you right over there when you’re ready."

  • Avoid dragging them into a conversation immediately post-workout.

3. Meet in Controlled Environment

  • ✅ Quiet, away from distractions

  • ✅ Surrounded by social proof (photos, success stories, etc.)

  • ✅ Have clipboard, pricing sheets, or iPad ready

4. Use This Sales Warm-Up Script:

  • 💬 "So, Sally—what was your favorite part of class?"

  • 💬 "Could you see yourself doing this again?"

  • ✅ If yes → Transition to pricing overview

  • 💬 "Awesome, let me walk you through your options. You mentioned your goal was [X], and you've tried [Y] before. I think we can help you hit [Z], and here’s how..."

5. Present Options

  • Don’t pitch from scratch—pull directly from what they told you earlier

  • Let the environment and earlier conversation do the heavy lifting


🧠 Pro Tips:

  • Avoid yes/no questions—keep it open-ended to get them talking

  • If you offer bonuses (gear, nutrition plans), reference them as part of the today-only signup

  • Keep tone light but confident—assume the sale, but don't pressure


🛠 Tools & Downloads:

  • 📎 [After Class Choreography Cheat Sheet (PDF)]

  • 📎 [Sales Scripts PDF]

  • 📎 [Class Sales Flowchart]

  • 📎 [Pre-Class Questionnaire Template]


📌 Notes:

  • Customize this script to match your gym’s brand and tone

  • Document what works—down to the word—for consistent delegation

  • Train your entire team on this process to avoid inconsistent experiences


Outcome if done correctly:
A relaxed, confident prospect who expects the sales conversation, has already emotionally bought in, and just needs to choose a plan that fits.