📘 Help Doc: After Class – Sales Choreography
To outline the exact actions gym staff should take immediately after class ends—before presenting any pricing options—to create a seamless, high-converting sales experience built on connection, confidence, and control.
🔑 Key Objectives:
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Transition smoothly from class experience to sales conversation
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Avoid common post-class mistakes that kill momentum
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Use rapport, environment, and subtle scripts to set up the pitch
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Reinforce consistency and documentation for scalability
✅ What You Need Before Class Ends:
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A clean, designated sitting area for post-class convos
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Before/after photos, testimonials, or reviews visible in that space
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A pre-filled prospect profile (from the pre-class questionnaire)
🧭 Step-by-Step Actions:
1. Compliment, Don't Question
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💬 Say something specific like:
"That was awesome form on the last round—you crushed it!" -
❌ Do NOT ask: “How do you feel?” (They’ll likely say something negative.)
2. Let Them Decompress
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🧘 Point to the sitting area and say something like:
"Grab some water, take a second, and I’ll meet you right over there when you’re ready." -
Avoid dragging them into a conversation immediately post-workout.
3. Meet in Controlled Environment
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✅ Quiet, away from distractions
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✅ Surrounded by social proof (photos, success stories, etc.)
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✅ Have clipboard, pricing sheets, or iPad ready
4. Use This Sales Warm-Up Script:
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💬 "So, Sally—what was your favorite part of class?"
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💬 "Could you see yourself doing this again?"
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✅ If yes → Transition to pricing overview
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💬 "Awesome, let me walk you through your options. You mentioned your goal was [X], and you've tried [Y] before. I think we can help you hit [Z], and here’s how..."
5. Present Options
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Don’t pitch from scratch—pull directly from what they told you earlier
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Let the environment and earlier conversation do the heavy lifting
🧠 Pro Tips:
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Avoid yes/no questions—keep it open-ended to get them talking
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If you offer bonuses (gear, nutrition plans), reference them as part of the today-only signup
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Keep tone light but confident—assume the sale, but don't pressure
🛠 Tools & Downloads:
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📎 [After Class Choreography Cheat Sheet (PDF)]
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📎 [Sales Scripts PDF]
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📎 [Class Sales Flowchart]
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📎 [Pre-Class Questionnaire Template]
📌 Notes:
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Customize this script to match your gym’s brand and tone
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Document what works—down to the word—for consistent delegation
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Train your entire team on this process to avoid inconsistent experiences
Outcome if done correctly:
A relaxed, confident prospect who expects the sales conversation, has already emotionally bought in, and just needs to choose a plan that fits.