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🤖 Help Guide: Real AI Chatbot Example + Customization Overview (HighLevel - Gym Growth Engine)

Now that you understand the how and why of the AI Chatbot, let’s walk through a real conversation example, highlight how it works in action, and review minor customizations you can make before launch. This guide is your step-by-step breakdown of where to manage the chatbot, how to adjust the nudge (follow-up) timing, and what settings live where inside your HighLevel system.

 

🧾 Real Chatbot Example: Step-by-Step Conversation Flow

Here’s a real transcript between the AI chatbot and a lead who opted in:

1. Lead Opt-In + Response

  • Lead replies: “Hey, I'm definitely interested. I just want to learn more. Yes, texting is fine.”

2. AI Activates — Motivator Discovery

  • AI replies: “Awesome! I'm here to help. What's your main goal — lose weight, gain muscle, tone up?”

  • Lead: “Toning and losing weight.”

3. Struggle Discovery

  • AI: “What’s been the biggest challenge so far — diet, routine, motivation?”

  • Lead: “Finding the right diet. I'm active but don't see results in weight loss.”

4. Help Invitation

  • AI: “Would you be open to some nutrition guidance tailored to your lifestyle?”

  • Lead: “Yes, I’d love that.”

5. Orientation + Coach Introduction

  • AI: “Perfect! Coach Jen will cover that at your free orientation. Morning or afternoon work better?”

  • Lead: “Afternoons after 3:30 on Tue/Thu work best.”

6. Appointment Booking

  • AI reads availability and suggests: “How’s Tuesday at 5 PM?”

  • Lead: “That works! What’s the orientation like?”

  • AI explains orientation details, then confirms and books the appointment directly into the calendar.

✅ Result:

Appointment created, confirmation and reminder messages automatically sent. AI objective: Complete ✅

🛠️ Where to Find & Control the AI Settings

All of your AI chatbot controls live inside the Challenge Campaign automation folder.

🔍 Navigate to:

Automations → Lead Campaigns → Challenge Campaign → AI Chatbot Folder

📁 Inside the Folder:

You’ll find two workflows:

1. AI Chatbot Toggle

  • This is your master ON/OFF switch for AI.

  • ❗ Do not publish it yet — wait for the official launch step.

  • Published = ON, Unpublished = OFF

When OFF, AI will not respond, send, or receive any messages.

2. Follow-Up (Nudge) Workflow

  • This controls the "nudge" message if a lead stops responding mid-conversation.

Default Settings:

  • ⏱ Wait time: 4 hours

  • 🕒 Active hours: 7:00 AM – 9:00 PM

  • 📆 Active days: 7 days/week

What You Can Customize:

Element Description
Wait Time Change to 1 hr, 2 hrs, etc.
Days Disable nudging on weekends or specific days
Time Window Limit when nudges are sent (e.g., no mornings)
Turn Nudging Off Simply unpublish this second workflow
 

💡 Nudge messages help re-engage leads who go dark mid-flow, but you can disable them if preferred.

🔧 Behind-the-Scenes Setup

No extra work needed on your part.

All AI objectives (motivation, struggle, help, scheduling), human-like features, stop conditions, calendar sync, and lead detection are pre-built.

Reminder:

This AI only works with Challenge Leads scheduling in-person orientations.

✅ Summary: Your To-Do List Before Launch

Before turning AI on:

  1. Review the real conversation (above) so you know what it looks like.

  2. Decide if you want AI ON or OFF (you'll be prompted again at launch).

  3. Optional: Customize the nudge wait time or schedule in the follow-up workflow.

  4. Leave both workflows OFF until prompted during the launch process.

🎯 Next Step

Next, you'll update your pipeline view to keep conversations and leads clear and organized. Then… you're ready to LAUNCH! 🚀