👥 How to Add and Remove Users in Your Gym Growth Engine (GoHighLevel)

If you're building a team or already have multiple staff members handling leads, sales, or appointments, it’s crucial to set up individual user accounts inside your GoHighLevel system. This allows each team member to:

Have their own secure login

Get assigned leads or appointments

Receive internal notifications

Be tracked independently for accountability

This help guide walks you step-by-step through how to add, assign, and remove users in your Gym Growth Engine setup inside GoHighLevel.

🧭 When Should You Use This?

You have a sales rep, admin, or coach who needs to view or manage leads and calendars

You want to avoid sharing your own login credentials

You need to control access levels (e.g., admin vs. user)

You’re offboarding a team member and need to revoke access

💡 If you’re a solo operator with no team, you can skip this step for now.

🛠️ How to Add a New User (Team Member)

✅ Step 1: Go to the Staff Settings

Log into your GoHighLevel account

In the bottom-left menu, click “Settings”

In the left-hand settings menu, select “My Staff”

✅ Step 2: Click “Add Employee”

Click the blue “Add Employee” button in the top right

Fill out the basic details:

First & Last Name

Email Address (required)

Phone Number (optional but recommended)

📱 Why phone number matters: If you want team members to receive internal text notifications, you must include their phone number.

✅ Step 3: Set Password (Optional)

Leave the password field blank to allow the system to email the user a password setup link.

OR manually create a password and share it with them directly.

🔐 Tip: If they don’t receive the email, check their spam folder—or set a password manually.

✅ Step 4: Assign a Role

There are two default roles:

Role	Permissions
Admin	Full access to system-wide settings and controls
User	Limited access to only their assigned areas

⚠️ Only give Admin access to owners or trusted managers. Most team members (e.g., sales reps) should be set as Users.

✅ Step 5: Save the User

Once all fields are complete:

Click “Save”

You’ll see a confirmation message:
✅ User created successfully

They’ll now appear in your Staff list and can log in with their new credentials.

❌ How to Remove a User (Offboarding Staff)

If a team member leaves your organization:

Go to Settings → My Staff

Find the user you want to remove

Click the trash can icon on the right-hand side

Type DELETE in all caps to confirm

Click “Confirm Delete”

You’ll receive confirmation once the user has been fully removed from the system.

✅ Best Practices

Task	Best Practice
Create separate logins	Never share your owner/admin credentials
Use roles and permissions wisely	Prevent accidental access to sensitive data
Include phone numbers	Ensure team receives SMS alerts
Offboard immediately when needed	Revoke access as soon as a staff member leaves

🔁 Quick Recap

Action	Instructions
Add a user	Settings → My Staff → Add Employee
Assign permissions	Set as Admin or User based on role
Add phone/email	Email is required, phone is optional but useful
Remove a user	Trash icon → Confirm DELETE

💡 Who Should Have Access?

Make sure you create user logins for anyone responsible for:

Responding to leads

Booking appointments

Running sales calls

Managing calendars or follow-up automation

This keeps your Gym Growth Engine organized, secure, and scalable.

Here are some additional Assets to help you with this process

Portal Lesson: Adding/Removing Users

Link: https://members.gymlaunch.com/products/inner-circle-lead-nurture-2-0/categories/2156744042/posts/2183745000