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Messaging Clients in Trainerize

Trainerize’s built-in messaging system lets you easily communicate with your clients—either one-on-one or in bulk—while still making every message feel personal. This guide walks you through how to use the messaging tab to send direct messages, group messages, and automated check-ins using client name personalization.

💬 Step 1: Open the Messaging Tab

  1. From the left-hand Trainerize sidebar, click “Messaging.”

  2. This opens a feed showing all recent client conversations and group chats.

🧑‍💻 Step 2: Start a New Message

You can send a message to:

  • A single client (e.g., Timmy)

  • Multiple clients at once (e.g., Tony the Tiger, Ari, and Tina)

To message:

  1. Click “+ New Message” or similar icon.

  2. Type in the name(s) of the client(s) you want to message.

  3. Compose your message using personalization:

    • Example:
      How was your workout today? 💪

✅ Trainerize will replace placeholders like [First Name] so it appears personalized even in group sends.

🔁 Step 3: Use Smart Personalization

When you send to multiple clients:

  • Each message appears individually and privately

  • Clients see only their name and won’t know it was a group message

  • This creates a personal touch while saving you time

🔍 Example:
You send:
Hey [First Name], how was your workout today? 💥

Each client receives:

  • “Hey Ari, how was your workout today?”

  • “Hey Tony, how was your workout today?”

✅ Step 4: Sending & Managing Replies

  1. After composing your message, hit Send or press Enter

  2. Clients receive the message in real-time in their Trainerize app

  3. To see or respond to replies:

    • Click each client’s name in the messaging feed

    • Carry on one-on-one conversations directly from there

✨ Bonus Tip: Emoji & Motivation Matter

  • Emojis make your messages more fun and engaging 🎯

  • Use regular short prompts like:

    • “Proud of your effort today 🔥”

    • “What’s your plan for the weekend workouts? 💭”

    • “Need help with anything before Monday?”

✅ Summary

Task Action
Send to 1 or many clients Click “New Message” → Select clients → Type message
Personalize group messages Use [First Name] or write naturally
Engage meaningfully Use short, positive check-ins with emojis
Follow up easily View replies in individual threads
 

Need Help?

If messages aren’t delivering or you’re seeing issues with formatting, contact the Gym Lords Support Team via Slack or email for troubleshooting.